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Guarda Help Center

Guarda Support

Get help with your Guarda Wallet — deposits, transfers, login issues, and account questions. Sign in to contact our support team directly, or browse answers below.

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About
About Guarda Support
Guarda is a non-custodial multi-currency wallet, and this support page is the official place to get help with your account. Because Guarda never holds your private keys, most support requests are about transaction status, app access, or general account questions rather than fund custody. Our support team can help you troubleshoot deposits, transfers, staking, and login issues, and can point you toward the right resource for anything outside what's covered on this page.
FAQ
Frequently asked questions

Common questions about reaching Guarda support and getting help with your account.

How to contact Guarda support
The official way to reach Guarda support is through the in-app help form or the support page on guarda.com. Sign in to your wallet first so the team can verify your account and respond with relevant details about your case.
Is there a Guarda support number?
Guarda does not publish a general phone support number. Support is handled through email and an in-app ticketing system, which allows secure identity and wallet verification before any account-specific details are shared.
What is the Guarda email support address?
The current official Guarda support email is listed on the support page and inside the app's help section. Always verify the address there rather than trusting an email you received unprompted, since impersonation attempts are common in crypto.
How do I reach the Guarda contact team for a business inquiry?
Business, listing, and partnership inquiries use a separate form from personal wallet support, both accessible from this support page. Choosing the correct inquiry type routes your message to the right team faster.
How to fix a transfer in Guarda that's stuck or pending
A stuck transfer is usually caused by network congestion or a low fee rather than a problem with Guarda itself. Check the transaction hash on a public block explorer for that network to see its real status, and contact support if it's still unconfirmed after an extended period.
Money not received in Guarda after a deposit or exchange
First confirm on a block explorer, using the transaction hash, that funds were sent to the correct address and network. If the transaction is confirmed on-chain but not reflected in your Guarda balance, contact support with the hash so the team can investigate.
How long does Guarda support take to respond?
Response times vary with ticket volume, but most support requests are answered within one to a few business days. Including your transaction hash and wallet details upfront helps speed up the review.
How do I recover my Guarda wallet if I lost my recovery phrase?
Guarda is non-custodial, so your recovery phrase is the only backup of your wallet. If it's lost and you no longer have access to the original device, support cannot recover the funds, since no server-side backup of your private keys exists.
How do I report a scam or phishing attempt impersonating Guarda?
Report suspected phishing or impersonation through this support page so the team can investigate and warn other users. Never share your recovery phrase with anyone who contacts you, even if they claim to represent Guarda.
Troubleshooting
Common account issues

Quick fixes before you contact support.

I can't log in to my Guarda wallet
Confirm the app is updated to the latest version, then restart it. If you forgot your local password or PIN, reinstall the app and restore access using your recovery phrase — this is the only way back in without contacting support.
My balance looks wrong or isn't updating
Refresh the wallet or restart the app, since balances sync from the blockchain and can briefly lag. Also confirm you're viewing the correct network for that asset — a balance won't show under the wrong chain.
A transaction has been pending for a long time
Look up the transaction hash on a public block explorer to check its real-time status on the network. If it remains unconfirmed well beyond the typical time for that network, reach out to support with the hash.
The app won't sync or connect
Check your internet connection and update to the latest app version, since older versions can lose network compatibility. If the issue continues across devices, it may be a temporary outage rather than a device problem — check for a status update or contact support.
I sent funds to the wrong address or network
Blockchain transactions can't be reversed, so Guarda support cannot cancel or redirect a confirmed transaction. If the address was correct but the network was wrong, recovery may sometimes be possible — contact support with the transaction hash for guidance.
I think I've been targeted by a phishing scam
Never enter your recovery phrase anywhere except your own official Guarda app. If you believe your phrase was exposed, move funds to a newly generated wallet immediately and report the incident to support.
Disclaimer: This page is provided for informational purposes only and does not constitute financial, investment, or legal advice. Guarda is a non-custodial wallet — you are solely responsible for safeguarding your recovery phrase and private keys, and Guarda support cannot access, recover, reverse, or refund transactions made from your wallet. Always verify you're on an official Guarda domain before entering sensitive information, and never share your recovery phrase with anyone, including anyone claiming to represent Guarda support.